Recovery Console sits on top of the dispatch software you already run. We capture every missed call, after-hours inquiry, and stale estimate — then orchestrate the follow-up that turns them into attributed, booked revenue.
Recovery Console is built to do three things well — not to replace the system the office already runs on.
Inbound voice, web form, and integration events stream into a single recovery queue with the context the office actually needs to call back — equipment age, last service, expected service window.
SMS, email, and callback prompts run on TCPA-aware schedules with explicit consent and one-tap STOP — no spray-and-pray, no junk that gets your number flagged for spam.
Per-call dollars, per-cadence wins, week-over-week trend. The operating brief lands in the owner's inbox so it actually gets read between estimates and closeouts.
You keep your current dispatch software, your phone provider, and your team. Recovery Console adds the recovery lane your dispatch software does not run by default.
Voicemail and hope.
Live voice, no follow-through.
Managed recovery system.
So you don't end up evaluating us against the wrong checklist.
You keep ServiceTitan, Housecall Pro, Jobber, or whatever you already run. Recovery Console reads job and estimate state from there; it does not replace the office system of record.
Carrier and messaging fees change. We pass actual telecom through at cost so your base price stays honest. No "unlimited" tier hiding a future surprise hike.
The owner gets an overnight digest and a weekly operating brief by email. The team uses the console only when there's action to take. You do not need to log in every day.
Priced per location, not per user. Your dispatcher, your owner, and your service manager can all use it without upgrading a tier.
The fee is sized so the contribution margin on a single recovered job covers the month. Contribution margin is what you keep on a job after parts, technician hours, and fuel — it's the right frame because the platform recovers demand, not fixed overhead.
| Avg booked job | Per-job contribution (40%) | Recover ($499) covered by | Recover 24/7 ($799) covered by |
|---|---|---|---|
| $950 | $380 | 1.31 jobs | 2.10 jobs |
| $1,200 | $480 | 1.04 jobs | 1.66 jobs |
| $1,500 | $600 | 0.83 jobs | 1.33 jobs |
| $4,500 (replacement) | $1,260* | 0.40 jobs | 0.63 jobs |
*28% contribution margin on replacement work (parts-heavy). Adjust to your own per-job economics during the Recovery Review.
Tom Dorsey
Founder, Dorsey-Worx LLC
I built Recovery Console because residential HVAC owner-operators are losing five figures a quarter to missed calls, after-hours hang-ups, and estimates that go quiet — and the dispatch software they already pay for doesn't fix it. While we're early, I'm the on-call human for every partner: I personally walk through your first call queue, hand-tune your cadences, and pick up the phone when something's off. That's what "early partner" actually means.
Book a Recovery Review or open a console and look around — both routes land on a working session with me.
A no-pitch working session. We pull two weeks of your call data, mark what slipped through, and show what a recovery layer would have caught. Or just open a console and look at the populated demo first.